Terms & Conditions

This website is operated by BlyeLove. Throughout the site, the terms “we”, “us” and “our” refer to BlyeLove. BlyeLove offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. BlyeLove has a registered company address at Ambachtsweg 4D, Oosthuizen, Noord-Holland, The Netherlands, with a zip code of 1474HW. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of this site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is running on the Shopify platform, which provides us with an online e-commerce platform that allows us to sell our products and services to you. For more information about Shopify, please visit http://www.shopify.com.

COPY OF SECTION 1 – TERMS AND CONDITIONS OF THE ONLINE STORE

By accessing or using our online store, you agree to be bound by the following Terms and Conditions. Please read these carefully before accessing or using our website. By agreeing to these Terms, you represent and warrant that you are of legal age in your state or province of residence, or that you have obtained parental or guardian consent to use this site if you are a minor. You are not authorized to use our products for any unlawful or unauthorized purpose, nor to violate any laws in your jurisdiction, including but not limited to copyright laws. You shall not transmit any malicious code or harmful viruses that could compromise the security of our website or harm our users. If you violate any of these Terms and Conditions, we reserve the right to immediately terminate your account and access to our services.

COPY OF SECTION 2 – GENERAL CONDITIONS

We reserve the right to deny access to our services to anyone at any time and for any reason. You acknowledge that any content you provide to our website, except for credit card information, may be transmitted over various networks, and may need to be modified to conform to technical requirements of different devices or networks. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, copy, sell, exploit, or duplicate any part of the Service, or use any contact information provided on our website, without obtaining our express written permission. The headings used in this agreement are for convenience only and do not limit or affect these Terms and Conditions.

SECTION 3 - Accuracy, Completeness, and Timeliness of Information

We make every effort to ensure that the information provided on this site is accurate, complete, and up-to-date. However, we cannot guarantee the accuracy, completeness, or timeliness of the information on this site. The information presented on this site is provided for general information purposes only and should not be solely relied upon to make important decisions without consulting more primary, accurate, complete, or up-to-date sources of information. Any reliance on the information on this site is at your own risk. Additionally, this site may contain historical information that is no longer current and is provided solely for reference purposes. We reserve the right to modify the contents of this site at any time, but we are not obligated to update any information on our site. You are responsible for monitoring any changes made to our site.

SECTION 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service, or any part or content thereof, without notice at any time. We will not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - Products or Services

If applicable, certain products or services may only be available exclusively online through our website. These products or services may have limited quantities and are subject to our Return Policy for returns or exchanges. We strive to accurately display the colors and images of our products on the site, but we cannot guarantee that your computer monitor will display them accurately. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction, and we may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, nor do we guarantee that any errors in the Service will be corrected.

SECTION 6 – BILLING AND ACCOUNT INFORMATION ACCURACY

We maintain the right to decline any order you place with us. We may restrict or cancel quantities purchased per person, per household, or per order at our sole discretion. These restrictions may also cover orders placed under the same customer account, credit card, and/or billing and/or shipping address. If we make any modifications to or cancel an order, we may attempt to contact you by email and/or billing address/phone number provided when placing the order. We reserve the right to restrict or prohibit orders that we suspect to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate account and purchase information for all orders placed in our store. You also agree to promptly update your account information, including your email address and credit card numbers and expiration dates, so we can process your transactions and communicate with you as necessary. For further information, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may offer access to third-party tools that we neither monitor nor control nor have any input over. You acknowledge and accept that we grant access to such tools "as is" and "as available" without any guarantees, representations, or conditions of any kind, and without any endorsement. We will not be held responsible for any liability arising from or associated with your use of optional third-party tools. Your use of any optional tools available through the site is completely at your own risk and discretion, and you should ensure that you are acquainted with and approve of the terms on which the third-party provider(s) offers the tools. We may also introduce new services and/or features through the website in the future, including new tools and resources. These new features and/or services will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available through our Service may contain materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and we do not warrant or assume any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. We recommend that you carefully review the third-party’s policies and practices and ensure that you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

By submitting comments, creative ideas, suggestions, proposals, plans, or other materials to us, whether at our request or not, you agree that we may use and distribute them in any medium, without restriction, including editing, copying, publishing, translating, and distributing. We are not obligated to maintain any comments in confidence, respond to any comments, or compensate you for any comments. We reserve the right to monitor, edit or remove any content we deem inappropriate or in violation of these Terms of Service, including content that is offensive, threatening, libelous, defamatory, pornographic, obscene, or violates any intellectual property rights of third parties.

You agree that your comments will not infringe on the rights of any third party, including copyright, trademark, privacy, or personal or proprietary rights. You further agree that your comments will not contain any abusive, obscene, or otherwise unlawful material or computer viruses or malware that could harm the Service or any related website. You are solely responsible for the accuracy of your comments, and we take no responsibility or liability for any comments posted by you or third parties.

SECTION 10 – PRIVACY POLICY

We may combine personally identifiable information that you provide to us with other information available from our records and other sources, such as demographic information and past purchase history. We may also use Pixel Tags to collect additional browsing information to make our marketing efforts more efficient and provide you with a better shopping experience. This information may be shared with third-party service providers who assist us with marketing and other marketers whose products or services may be of interest to you. If you do not want us to share your name and address with other marketers, please contact us at support@blyelove.com

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

We strive to provide accurate and up-to-date information, but there may be errors, inaccuracies, or omissions on our site or in the Service relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or cancel orders if any information on the Service or related website is inaccurate at any time without prior notice. We are not obligated to update, amend or clarify information on the Service or related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information on the Service or related website has been modified or updated.

SECTION 12 – PROHIBITED USES

Aside from any other restrictions outlined in the Terms of Service, it is prohibited to use the site or its content for the following: (a) any illegal activity; (b) soliciting others to participate in illegal activity; (c) violating any national, federal, provincial, or state laws, regulations, rules, or local ordinances; (d) infringing on our intellectual property or that of others; (e) harassing, insulting, abusing, defaming, slandering, disparaging, intimidating, or discriminating against individuals based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) submitting false or misleading information; (g) uploading or transmitting viruses or other harmful code that may affect the Service, related websites, or the Internet's functionality or operation; (h) collecting or tracking personal information of others; (i) spamming, phishing, pretexting, spidering, crawling, or scraping; (j) engaging in any obscene or immoral activities; or (k) interfering with or circumventing the Service's security features or those of related websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Furthermore, by using this site, you agree that you are 18 years of age or older. If you are under the age of 18, please leave this site immediately.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of the service, or inability to use the service, is at your sole risk. The service and all products and services delivered to you through the service are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, unless expressly stated by us. In no event shall BlyeLove our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted.

 

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless BlyeLove and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall be deemed severed from these Terms of Service and shall not affect the validity and enforceability of any remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site. If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our Services (or any part thereof) accordingly.

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service, along with any policies or operating rules posted by us on this site or in respect to The Service, constitute the entire agreement and understanding between you and us, governing your use of the Service, and superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These terms and conditions shall be governed and interpreted in accordance with the laws of [insert the country, state or province where the agreement is based]. Any legal action or proceeding arising out of or in connection with these terms and conditions shall be brought in the courts of [The Netherlands, Noord-Holland, Oosthuizen].

By using this website or service, you agree that any disputes arising from or related to these terms and conditions shall be resolved solely through binding arbitration in accordance with the rules of the law ocated in [The Netherlands, Noord-Holland, Oosthuizen]. Each party shall bear its own costs and expenses of arbitration.

If any provision of these terms and conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. The failure of the Company to enforce any right or provision of these terms and conditions shall not be deemed a waiver of such right or provision.

These terms and conditions constitute the entire agreement between you and the Company and govern your use of the website or service, superseding any prior agreements between you and the Company.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You may review the latest version of our Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Service at our discretion by posting updates and changes on our website. It is your responsibility to check our website periodically for updates. Your continued use of our website or the Service after any changes to these Terms of Service have been posted indicates your acceptance of the modified terms.

SECTION 20 – ORDER CANCELLATIONS & REFUNDS

At BlyeLove, we take the quality of our products very seriously. Every sex doll undergoes a thorough inspection and testing process before leaving our studio. If you receive a defective or damaged product upon initial receipt, please contact us as soon as possible at support@blyelove.com. We do not offer refunds for any reason other than a product that was damaged on arrival.

Please note that due to the long-distance delivery involving multiple logistics entities, minor scratches, finger wire piercing, eyelash, small stains, and other micro issues do not fall under the category of damage issues.

Once the package is shipped out, the sender address on the shipping label becomes the address of a local courier company, not our warehouse address. If you are unavailable to sign for the package, please contact us to change the delivery address. It is impossible for our customers to return the package by rejecting it because we are not able to receive it. You must contact our online customer service to confirm the status of your order and get a suggestion for the next step. Otherwise, you will be responsible for the loss of the package.

For hygiene reasons, we cannot accept returns of used items. We thoroughly inspect all returns to ensure that they are in new condition. This is to prevent us from putting used items back into our stock to sell to other customers. The item must be unopened, unused, and have intact packaging or tags.

Warranty Procedure:

We manually check every product before shipment to ensure that it is in perfect condition. However, if you receive a damaged or defective product, please follow these steps:

1. Email customer support at support@blyelove.com, providing your name, order number, and an explanation of the problem.

2. Attach evidence (photographs or videos) showing the described defects.

3. Our team will review the evidence and contact you as soon as possible.

4. If the problem was caused by us or the product has any manufacturing defects, we will take care of it.

Please note that due to the nature of sex doll products, warranty claims for manufacturing defects must be made within 24 hours of product delivery. Damage resulting from improper use of the product will not be covered by the product warranty.

Cancellations & Refunds:

Sex doll products offered for sale via blyelove.com are made-to-order for each buyer. Accordingly, the following applies to refunds and returns for any products purchased by a buyer:

• If you change your mind or place the order by accident, please contact us by email, chat or phone. 

• After the order has been shipped, cancellation is not possible, only returning the product will be an option.

Note: Ready To Ship dolls ship out immediately upon order placement, and there is a certain time interval for the tracking number to be uploaded, so they cannot be canceled after the order is placed. The cancel policy does not apply to “Ready to Ship” dolls listed here.

If you have any questions during the production process or want to propose changes or upgrades, please contact our customer service first via online chat or email at support@blyelove.com for confirmation.